Lisbon Old Town

Returns Policy

We want you to be completely satisfied with your purchase from Karen Wride Art. If you have any concerns about your order, please contact us within 7 days of receiving your print.

Contact Us:

Please email us at agent@karenwride.com with the following information:

• Your order number
• Details of the issue or reason for return

Return Process:

• After contacting us, we will assess your request and, if applicable, provide you with a returns label via email.
• Securely pack the print in the original box it was delivered in, or in an equivalent protective packaging.
• Affix the provided returns label to the package.
• Drop off the package at your nearest shipping center.

Conditions for Returns:

• Returns must be requested within 7 days of receiving the print.
• The print must be in its original condition and packaging.
• We reserve the right to deny a return if the item does not meet our return policy requirements.

Postage Costs:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or if the item arrived damaged.

Refunds:

• Once we receive and inspect the returned print, we will process the refund within 7 days.

Exchanges:

• If you wish to exchange your print for another item, please contact us to discuss availability.

Damaged in Transit:

• If your print arrives damaged, please contact us within 7 days of receipt. We will arrange for a replacement to be sent to you.

Contact Information:

For any further questions or concerns regarding returns, please reach out to us at agent@karenwride.com.

Free shipping within Europe. International shipping available by request.